Account Management

How long does it take for my account to be approved?

One you completed all required information based on limit you are applying for and upload all images required, compliance department will review and approve you account usually within 4 to 6 hours during business days.

How do I cancel a trade?

Please send an email to requesting the cancellation & explaining the reason for request.

How do I upload the required images?

If you are not a registered customer you will need to verify for a Tier and you will have a box to drag, or drop the images required and you would press submit bottom. Once you are registered and approved anytime you need to upload images alll you have to do is go to Image Icon on top right of page, presss drop down and link on photo option.

photo request
after account login

I registered now I can not log back in . How do I log back in?

If you are already registered all you have to do is click on sign in and provide email associated with account and password provided to you at sign up. If you forgot your password you may always click on forgot password and you will receive a new one assigned to you by email.

How may I change my password?

If you forgot your password you may always click on forgot password and you will receive the following prompt; If you've misplaced your password, enter your registered email address to have a new password sent to you.

How do I know my coins were issued?

Once your coins are delivered to your wallet you will receive a confirmation validation number.

About Digital Currencies

How do I get a BITCOIN wallet?

We are only an exchanger so we do not provide wallets. You need to have your own wallet. There are a few trust worthy wallets providers. Make sure to take appropriate steps. Always remember that it is your responsibility to choose your wallet carefully and adopt good practices in order to protect your money. We usually refer our customers to


How do I know my information is secured?

All information provided to BOA is saved on a database accessible for future reference, both as a means of expediting transactions, and as required by U.S. federal and state laws and regulations. Protection is provided as set forth in our Privacy Policy, and is further protected using encryption, firewals and security protocols. BOA takes serious steps and makes every effort to protect all our clients from identity theft.

Buying and Selling

What is the minimum for a wire transfer?

The minimum amount for wires is USD$2500 per day.

What are the fees to trade ?

Each bitcoin exchanger has its own rate.The mark up you see on our website is our daily rate for bitcoin and it includes our mark up. The price of bitcoin is what you see and there are no hidden fees or mark ups after the price you see.

How do I find a payment location near me?

Once you create an order you may choose your method of payment and if you choose store method then you will see a drop down box with locations available near you. After you pick that location you can confirm the location is near by by contacting them however do not ask about bitcoin since they only collect payment and the store attendee may not know what what your talking about, however if you go there and read them your account/payment # then they can pull up the transaction and you can make the payment.

How long does it take for me to receive my coins once my payment is made ?

Usually same day settlement Payments occur within 4 to 6 hours upon received payment confirmation.

What is a locked rate?

All first trades are on a floating rate meaning that the locked price you say may not be accurate since your account has never been looked at or set to locked rates. Locked rates are the time stamps that we agree to sell the bitcoin at the price that you see at the time of the sale. All BOA customer are set to locked rates after their initial wire to us.

Why is a floating rate?

For all first transactions customers are placed on a floating rate, where the currency price is set after we receive your payment. After that first transaction your account is set to locked rates and the time date and stamp as you see apply on all trades.

What methods of payment bitcoin of America accepts?

BOA currently accepts wire transfers, credit cards (Visa and MasterCard) and we have our payment locations. We are adding bitcoin ATMS daily in major cities as well as tablets.

Buy Bitcoin

What crypto currencies are available to buy ?

Currently Bitcoin and Litecoin.

How to use Bitcoin ATM

How to use Bitcoin ATM
How to use Bitcoin ATM


Fraud agains elderly

BOA values all of its customers and understands virtual currency is fairly new product raising the interest of many. Therefore BOA likes to warn its customers. Unfortunately, elderly individuals are the most frequent targets of fraud scams. Many fraud schemes against the elderly are performed over the telephone, door-to-door or through advertisements. The elderly are prime targets to schemes attributed to crypto currency. So be aware of offers that seem to good to be true. E.G sweepstakes or contests, charities, magazines, home improvements, equity skimming.

Common Bitcoin scams

Scammers have been fleecing people since the invention of money, and every new generation of technology sees scammers taking full advantage.And bitcoin is no different . A bit of common sense will keep you safe from most scams, so be aware and know how keep an eye on offers that are too good to be true. There are some common scams to watch out for as for example, your everyday scam attempts, Virus and malware downloads, Ponzi schemes as well as fake and imitation wallets and exchanges. You should never invest into anything without first conducting your own due diligence and also never ever give bitcoin to anyone you do not know.

Common Bitcoin misconceptions

There are a lot of myths and misconceptions about Bitcoin. One of the most heard is that Bitcoin is used for illegal activities (like drug dealing) because it’s anonymous. Truth is contrary from popular belief Bitcoin is not anonymous. It’s pseudo-anonymous meaning all transactions are recorded on the public blockchain, along with the addresses of the wallets involved. People have always found ways to carry out illegal activities, long before Bitcoin existed. In any case, it’s far easier to trace than cash. Bitcoin now has numerous legitimate uses and its use by criminals has shrunk dramatically.

Other myth is that statement that Bitcoin has been (or will be) hacked, that it is not safe. Truth is Bitcoin itself has never been hacked . A reputable wallet provider will take every possible step to meet the highest security standards and prevent hacks, in addition to looking after your private keys. Its your responsibility to take extra precautions and be aware of the wallet providers you choose.

Its also heard that regulation will kill Bitcoin. Truth is regulation might help increase adoption of Bitcoin. Although regulators are still divided about the classification of Bitcoin and cryptocurrencies future looks bright.