Need Help?
FAQs
I didn't manage to upload my files to get verified. What should I do?
The maximum file size for uploading is 4 MB. Hence, make sure the files you upload are smaller than 4 MB each. If you still don’t manage to upload them, please contact our helpdesk at 8885025003 and email helpdesk@bitcoinofamerica.org
I completed my transfer details, what is the next step?
Once we receive your wire transfer we will start the verification process of your information and documentation.
How long does it take to get verified after uploading my info?
We strive to complete the verification on the same day contingents to all documents are completed and approved.
What is Bitcoin?
Why use Bitcoin of America?
Bitcoin of America is one of the largest cryptocurrency exchanges in the world. Apart from ensuring a fast and hassle free transaction, our customer support makes us the best in the industry.
Do you offer your service internationally?
Currently, we only provide services for customers within the U.S.
Can I use a credit card?
Yes, you can purchase Bitcoins with a Credit Card or a Debit Card. Please note: all purchases with Credit Card and Debit Card will be processed and verified by a third-party provider, Simplex.
What methods of payment does Bitcoin of America offer?
For online transactions you can buy Bitcoin with wire transfer and credit/debit card. For Kiosk transactions, you can purchase Bitcoins with cash.
I am not getting the SMS verification code?
If you have technicall issues, please contact our helpdesk at 8885025003 and email helpdesk@bitcoinofamerica.org
What is Zero Tolerance Policy for Returned Wire Requests?
BOA will take appropriate measures, including choosing not to engage with any customers that initiate a trade on our platform and pursuant to that request wire be returned. BOA classifies such transactions to be “high risk” to our institution. Therefore, before you send a wire make sure you are comfortable and certain of your investment.
What if I want to buy more/less coins than the amounts offered?
You have the options to choose the amount you would like to puchase. You can indicate the amount in the appropriate boxes in transaction window.
Which virtual currencies are available to purchase?
As for now, we offer Bitcoin Litecoin, Ethereum, Dogecoin, Shiba Inu, Zcash, and Bitcoin Cash.
Where can I get a Bitcoin wallet?
To download a Bitcoin wallet for free, you can visit www.blocktrail.com or www.block.io, or www.blockchain.com. There are several good site that offer good wallets. Simply pick out the one you feel is best for you.
How can I track the coin I purchased?
Why must I provide my perseonal details?
As part of the Company policy and Regulations, we request our clients to identify themselves to comply with Bank Secrecy Act (BSA) and Anti Money Laundering (AML) Laws and regulations. We will not do business with you If we are unable to verify you information.
Is there a limit on how much I can purchase?
Yes, there are limits of your daily purchase. Our current limit for transactions using Web platform ranges between $19,999 and $79,999 daily. Please note, the limit using our web platform are determined upon the submission of your documentations. You will be notified once we receive your documentations. The limit of purchase at our Kiosks is $15,000 per day.